As we go through these uncertain times, you can remain certain that we’ll be here for you.
Frequently Asked Questions – COVID-19
Are your stores still open?
Yes, our stores are open though hours may vary by store. Click here for specific store information.
Can I make a payment online or over the phone?
- The option to service your loan online varies by state. Find out if online loans are available in your state. If you're able to service your loan online, the "Make a Payment" button can be found in the menu. On a mobile device, you can access the menu by clicking the "three line" icon in the upper right corner.
- Payments can be made over the phone by calling (844) 562-6480.
What if I can’t make a payment on my loan with Advance America right now because of Coronavirus?
We are committed to working with you. If you need assistance with an existing loan, please reach out to your local store or our Customer Care Team at (844) 562-6480.
Can I get a loan if I am unemployed?
Yes, as long as you have proof of income of any type, you may qualify for a loan, online or in store.
How do I apply for a loan online?
You can apply for a loan in just minutes with our secure online application. Start your application. You can apply for a loan in just minutes with our secure online application. Start your application.
How quickly can I get money?
In-store you can walk out with money in hand. If applying online, money can be in your account as soon as today. Online loan approvals before 10:30 am ET (M-F) are typically funded by 5 pm ET same-day. If approved after 10:30 am ET, money is funded the next banking day.
Still have questions?
We’re a phone call away.
Contact your local store or our Customer Care
Team at (844) 562 – 6480, Monday through
Friday from 8 am – 9 pm EDT, and Saturday
from 9 am – 6 pm EDT.
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